Billy Joel may have given us the famous ditty, but in reality, the piano man is not Joel, but rather Ian Burgess-Simpson. An industry stalwart for the past 21 years, he has worked his way up the ladder from apprentice to workshop manager and senior technician. He then launched his own company, Ian Burgess-Simpson Pianos, 14 years ago. Ian says his company provides a wide array of piano services. This includes the sale of new and second-hand pianos, as well as rebuilt Steinways. He also retails a range of piano accessories and a solution called “Piano Life Saver”, which is an American climate protection system for pianos. Finally, the company is also involved in the servicing, transport and tuning of pianos. He rates the company’s technical skills and qualifications, excellent products and services, strongly focused service ethic, competitive pricing, reliability and punctuality and its accountability for its work as the key attributes it has to offer customers. Ian is hoping to set up a technical and rebuilding operation in Gauteng, where demand is currently high. He adds that he would also like to have one or two more retail outlets in Cape Town, and he plans to develop a Steinway rebuilding market for pianos from Europe and the US. There are a few aspects of the business that he feels he needs some help with, however, if he is to take things to the next level. Firstly, says Ian, he requires better accounting systems, as well as additional administrative support. He would also like assistance with the steady development of marketing and branding, and finally wants additional financial assistance.